ceri Terms of Use

We at ceri operate an online gaming and sportsbook platform serving users in jurisdictions where our services are legally permitted. These terms set out the conditions under which you access and use ceri, including account creation, deposits, withdrawals, dispute resolution, and your rights and obligations as a user.

By registering an account on ceri, you agree to these terms. We enforce them consistently across all users and all markets—whether you are placing football predictions on Liga 1, playing live blackjack, or accessing our togel section. Our terms are designed to protect both you and ceri, and to ensure fair, transparent operation.

This page outlines the key conditions. If you have questions about any term, our support team is available in English and Indonesian to clarify.

Account Opening and User Eligibility on ceri

To open an account on ceri, you must be at least 18 years old and a resident of a jurisdiction where our services are legally available. We do not offer our services in jurisdictions where online wagering is prohibited. Users are responsible for verifying that access and use comply with their own jurisdiction's law.

When you register on ceri, you provide your legal name, email, phone number, and residential address. We verify this information during Know Your Customer (KYC) checks. You must upload a government-issued ID (national ID, passport, or driver's license) and proof of residence (utility bill or rental contract dated within three months). Our compliance team reviews these documents within one business day.

You are responsible for keeping your login credentials confidential. If you suspect unauthorized access to your ceri account, contact our support team immediately. We can freeze your account, review transaction history, and help you regain access. You are liable for all activity on your account unless you report unauthorized access promptly.

Deposits, Withdrawals, and Payment Terms on ceri

We accept deposits via DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, and bank transfer (mobile banking, local payment, online payment, e-wallet). Deposits are processed instantly after KYC verification. Your account balance is available for play across all ceri markets—live tables, slots, sportsbook, and togel—immediately upon deposit.

Withdrawals are initiated through your ceri account dashboard. You may withdraw to your original deposit method or to an alternative verified account in your legal name. Our team verifies each withdrawal request against your account history and KYC documents. Processing times depend on your bank or payment partner's settlement schedule; we do not control external bank delays.

We reserve the right to request additional verification documents before processing a withdrawal if we detect unusual account activity or if your withdrawal amount exceeds our standard thresholds. This is a standard anti-fraud measure and protects both you and ceri.

If a deposit fails or is reversed by your bank, we credit your ceri account with the failed amount so you can retry. If a withdrawal is rejected by your bank, we return the funds to your ceri account within one business day.

Bonus and Promotional Terms

ceri may offer promotional bonuses to new or existing users. Any bonus offer is subject to specific terms—such as minimum deposit requirements, playthrough conditions, or game restrictions—which we display clearly at the time of offer. You must accept the bonus terms explicitly before claiming it.

Bonuses are credited to your ceri account as separate balance; you cannot withdraw bonus funds directly. You must meet the playthrough requirement (playing through the bonus amount a specified number of times) before bonus funds convert to withdrawable balance. If you do not meet the playthrough requirement within the stated timeframe, the bonus expires and is forfeited.

We reserve the right to cancel or modify bonus offers at any time. If you have an active bonus and we modify the terms, we will notify you in advance. Continued use of ceri after notification constitutes acceptance of the modified terms.

Game Rules and Settlement on ceri

All games on ceri—live tables, slots, sportsbook, and togel—operate under published rules. Live blackjack, roulette, baccarat, Dragon Tiger, and Sic Bo follow standard casino rules; our dealers are trained and our tables are audited for fairness. Slot games display their RTP (return-to-player) percentage and volatility rating before play. Football and esports markets settle according to official league or tournament results.

We use certified random-number generators for all games. Results are not influenced by your account history, deposit amount, or previous outcomes. Each spin, hand, or draw is independent and fair.

If you believe a game result is incorrect or a settlement is wrong, contact our support team with your session details. We review the game log, cross-check against our backend records, and investigate any discrepancy. If an error is found, your account is credited immediately.

Dispute Resolution and Complaints

If you have a complaint about ceri—a game result, a payment issue, account access, or any other matter—contact our support team. We are available via live chat (English and Indonesian), email, and in-app messaging. Response times are typically under subject to verification for live chat and under 24 hours for email.

Our support team will investigate your complaint, review relevant account data and game logs, and provide a resolution. If you are not satisfied with our response, you may escalate to our compliance team for further review. We aim to resolve all disputes within 7 business days.

If you are unable to resolve a dispute with ceri through our support channels, you may pursue legal remedies available in your jurisdiction. ceri's services are available only where local law permits; any legal action must comply with the laws of your jurisdiction.

1. Contact ceri support

   Describe your complaint and provide relevant account or game details.

2. We investigate and respond

   Our team reviews your complaint and provides a resolution within 7 business days.

3. Escalate if needed

   If unsatisfied, request escalation to our compliance team for further review.

Jurisdiction and Legal Notice

ceri's services are available only where local law permits. We do not offer our services in jurisdictions where online wagering is prohibited. Users are responsible for verifying that access and use comply with their own jurisdiction's law.

If you access ceri from a jurisdiction where our services are not legally available, you do so at your own risk. ceri is not liable for any legal consequences arising from unauthorized access in prohibited jurisdictions.

Our platform operates under the terms of this agreement and applicable laws in the jurisdictions where we are licensed to operate. Any disputes arising from your use of ceri are subject to the laws of those jurisdictions.

Data Protection and Privacy on ceri

We at ceri keep your personal data protected using industry-standard encryption and security practices. Your account information, payment details, and game history are stored securely and are not shared with third parties except as required by law or to process your transactions.

We collect your data for account verification, payment processing, fraud prevention, and compliance with anti-money-laundering regulations. You have the right to access, correct, or delete your personal data by contacting our support team. We will respond to data-access requests within 30 days.

For full details on how we handle your data, see our Privacy Policy. By using ceri, you consent to our data practices as outlined in that policy.

Account Suspension and Termination

We reserve the right to suspend or terminate your ceri account if we detect fraudulent activity, violation of these terms, or use of the platform in a manner that harms ceri or other users. Suspension is typically temporary; termination is permanent.

If your account is suspended, we will notify you of the reason and the duration of the suspension. If your account is terminated, we will return any remaining balance to your verified payment method within 30 days.

You may request account closure at any time by contacting our support team. We will process your closure request within 5 business days and return any remaining balance to your verified payment method.

Summary – Your Rights and Obligations on ceri

By using ceri, you agree to these terms. You must be , a resident of a jurisdiction where our services are legal, and you must complete KYC verification. We accept deposits via DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, and bank transfer, and we process withdrawals to your verified payment method.

All games on ceri are fair and audited. If you have a complaint or dispute, contact our support team. We investigate thoroughly and aim to resolve all issues within 7 business days. Your data is protected, and you have the right to access or delete your personal information.

ceri's services are available only where local law permits. Users are responsible for verifying compliance with their own jurisdiction's regulations. For questions about these terms or our policies, contact our support team in English or Indonesian.